DELIVERY INFORMATION

We strive to provide you with sufficient advance notice before your delivery. Our delivery services, including those by Royal Mail, Evri, Pall-Ex, and Parcelforce, operate from Monday to Friday, excluding weekends.

Before finalising your order, please review the following details:

Delivery Costs:

Mainland Scotland: £185
England & Wales (within 200 miles of G69 7RR): £525
For distances over 200 miles, please contact us for a quote.

Delivery Timings:

Deliveries occur on weekdays only.
Advance notification will be provided based on our delivery timetable.
Deliveries are not made on weekends or public holidays, applicable to all carriers.
Delivery dates may shift, and we endeavor to adhere to scheduled time slots.

Delivery Requirements:

A signature is required upon delivery; otherwise, goods will be left at the property.
Ensure the safety and integrity of delivered items.

Access and Special Instructions:

Specify any unavailable dates, specific access concerns, and preferred delivery times in the ‘Delivery Remarks’ section at checkout.
Avoid arranging installation of products before they are delivered and inspected.
Inform us about any access limitations or restrictions related to your property in advance.

Post-Order Process:

Provide two working phone numbers for our transport team, including a mobile number for text updates.
Our team will text the delivery date, and drivers will try to call before arrival.
Please be patient for your delivery slot during peak periods.
Vehicle Access and Size:

Our fleet includes vans and lorries up to 26 tonnes, mostly larger than 7.5 tonnes.
Ensure adequate access for such vehicles at the delivery location.

Changes and Notifications:

Notify us of any delivery changes at least 24 hours before the scheduled delivery.
Late changes may incur additional fees.

Delivery Day Protocol:

We offer kerbside delivery; drivers do not carry items beyond this point.
Customer-invited vehicle entry onto the property is at the customer’s risk.
Not all lorries have cranes; customer assistance may be needed for unloading.
Wear appropriate safety gear when assisting with unloading.
Delivered items, including packaging and pallets, are the recipient’s responsibility to dispose of.

Order Modifications:

Changes to orders require cancellation and re-raising of the order.
For additional items, a separate order will be created.
This policy helps prevent confusion and enhances customer service.